Education & Operations Manager
EIB Education are on the hunt for a dynamic, ambitious and energetic university graduate to join our team and continue our expansion into the Netherlands. This is an exciting opportunity for someone who is either already based in the Netherlands, or a European citizen keen for travel. Though we are happy to consider part-time applications, this is a full time position and will involve regular travel back to the London headquarters.
About Us
Elite IB are an IB-focused educational company, providing tuition, revision courses, university consulting, and support to IB students and schools around the world since 2011. With fully fledged branches in London, Geneva and Singapore, we have been in the process of opening up an office in Amsterdam over the past year. This is an exciting time to join a company transitioning from start-up to leading authority on the IB, and to really put your stamp on a vital aspect of the business.
Your Role
As Education and Operations manager, you will be an integral part of the team, overseeing some of the most important processes in our interaction with students, families, and tutors, as well as our collaborations with other companies. You should be adept at planning, resourcing, and managing any number of concurrent projects with responsibility increasing rapidly as competency and knowledge of Elite IB’s services and systems develop. We also ask for a first-hand understanding of the IB as this role will draw on your own educational experiences to help you support current IB students and their families to an excellent standard. Your day will be varied, from carrying out client management processes, tutor onboarding, being involved in strategy, content creation, meeting schools and much much more. It is important that you like dealing with people, have an excellent phone manner with students, parents and schools and fluent written English. On any given day, your time will be split between managing client queries, processing requests from students, families and schools, interviewing potential tutors, and coordinating tutors’ workloads. You will work closely with our experienced Client & Operations Manager, as well as Client Managers in Switzerland, Singapore and London, to ensure amazing guidance is provided to students across the globe.
University Consulting
Having supported students with their applications to UK universities for several years, the 2018/2019 academic year saw the launch of EIB Admissions, which formalises university admissions support as provided by our in-house team. We would therefore be delighted to also draw on your own UCAS/Oxbridge application experience and knowledge to bolster the understanding of our Admissions team.
Your Profile
- IB graduate
- UK or NL University graduate
- As this is fundamentally a remote role, good at working on your own, self-motivated
- Outstanding communication skills, both written and spoken
- Highly organised, driven, and outgoing
- Some office experience
- Excellent working knowledge of the IB (essential),
- IGCSEs, and UCAS (both desirable)
- Ability to thrive in a close-knit team and fast-paced environment
- Tutoring experience preferred but not essential
- Fun to work with!
Responsibilities
Act as a first point of contact for students, families, and tutors via email and telephone;
Update and maintain the Client Management team’s student records, including the live updating and maintenance of internal trackers; tracking student requests, enquiries, and job applications;
Help steer marketing and branding decisions across the Netherlands
Oversee the team’s tutor recruitment procedures and act as the first point of contact for potential tutors over the phone and by email, as well as with universities and agencies;
Support students with your excellent working knowledge of UCAS & university admissions;
Keep up-to-date with developments in the international education sector, and particularly on IBO-driven changes;
Pitch new ideas for growth areas or ways we can support IB students better;
Manage and develop your own projects, tailored to your skills and interests;
Where else do your talents lie? The joy of working in a growing team is you can make best use of all your talents, no matter how varied!
Contract & Benefits
26-32k Euros p/a based on experience, rapid career progression;
24 days holiday, 1 company day, 1 day added each day
Company and individual performance bonus offered (up to 10% OTE);
EMI equity scheme
Dates
We are looking to commence interviews in early June and fill the role during July.
If you are an IB grad and are missing the world of the IB, or who is excited about working with a tight-knit team of international educators, we would love to hear from you. Please send a CV with a personalised cover letter (all applications will be read but copy-paste cover letters are a sure-fire way to have your application skipped over) to careers@eliteib.co.uk, outlining your interest in the role and Elite IB. If you do not quite fit all the requirements but would love to work with us, please do get in touch, as we are always delighted to hear from ambitious IB grads keen to give back to the IB community.