Why just work in an industry when you can take part in transforming it? Technology is revolutionising the economy – it’s time that finance caught up. We at Lendable believe that borrowing money should be effortless, simple, and empowering both customers and creditors. Innovation and cutting-edge technology are at the core of everything we do.
Lendable has disrupted the credit industry for three years, and in the process has become the UK’s third-largest online marketplace lender. As we continue to expand we are looking for a skilled and motivated Credit Control Executive to contribute to our operations. Want to do interesting work that makes a positive difference to the world? Come and join Lendable to help us in bringing finance into the 21st century.
At Lendable we treat every customer interaction as an opportunity to reinforce a positive and lasting relationship: it’s a win-win for both us and our clients. So for us, managing our debt collections is a crucial part of our operations. Circumstances can change during the course of a loan, and we pride ourselves in being flexible and working with customers who fall behind on their payments or struggle to keep up. As a Credit Control Executive, you will provide specialised customer service and administrative support for the Operations Team. As ours is a young and fast-expanding company, plenty of opportunities exist for personal growth and development. So if you rise up to your tasks and deliver on your responsibilities, you will be able to shape the very nature of the work you engage in.
Responsibilities:
- Proactively monitoring customer repayments and reaching out to our customers to avoid payment difficulties
- Making customer calls to discuss and plan future repayments
- Negotiating payment plans with customers who have run into financial difficulty
- Handling inbound communications regarding account queries, payment methods, repayment schedules and special arrangements
- Responding to customer emails and text messages
- Administrative work dealing with third parties (e.g. external service providers, debt management organizations)
Desired Skills and Experience:
- Previous experience in debt recovery/consumer credit operations gets you on the shortlist
- Previous experience working in a Customer facing role with telephone and email support experience desirable
- Excellent interpersonal skills
- Organized approach to work
- Ability to multitask and meet deadlines and work under pressure
- Ability to deal with ambiguous situations
- Comfortable in negotiations
- Excellent oral and written communication skills
- Good numeracy skills
- A ‘can do’ attitude with the ability to adapt to changing role requirements
- Confident with spreadsheets and web-based applications
- Proficient in Microsoft Office and Google Apps
- Forensic level attention to detail
Personal characteristics required:
- Friendly, outgoing
- Teachability
- Empathetic
- Self-motivated
- Excellent teammate
Benefits:
- “All ideas welcome” environment
- Great people
- Frequent, fun team events + weekly team lunches + weekly yoga
- Join a successful business with rapid growth
If you’re up for the challenge, get in touch. No recruiters.